A small team in Colombo answers every channel below — usually within an hour during Sri Lanka business hours, and never later than the next morning.
Email is best for itineraries and quotes you want a written record of. WhatsApp is fastest for in-trip questions. The phone is on, day and night, for anyone already on the road.
The main inbox — routed to whichever team your enquiry is for. Replies inside the working day, often inside the working hour.
WhatsAppQuickest path to a human. Send a voice note, a screenshot, or a one-line question — we read it on the same handset that handles every guest mid-trip.
Phone · Sri LankaOur headquarters number, in country. Ring the main switchboard and dial extension 00 for assistance.
If you'd rather call a number that doesn't go international from your end, our US and UK lines reach the same desk in Colombo.
If you happen to be in town, you are welcome to visit. Our reservations and operations desks share the same floor as the engineering team that builds and maintains this site.
We post field photos, road notes, safari sightings and the occasional tea-estate sunset. The community group is where past, current, and considering guests swap tips.
Independent review platforms with our actual track record — not curated, not edited. The TripAdvisor profile carries seventeen years of safari and tour ratings.
Flight delayed, driver lost, restaurant no longer trading, plans changing on the day — ping the WhatsApp line. The same handset is on through the night for genuine emergencies.
Lakpura Leisure (Pvt) Ltd · Reg. PV62844 · SLTDA accredited · SLAITO member