Returns, refunds and exchanges for goods bought from Lakpura — the 14-day window, how to get a return number (RMA), where to send goods back, and the restocking fee.
Effective 18 October 2026Изображение создано ИИ · это не настоящая фотография
This policy covers goods bought from Lakpura on www.lakpura.com. Tours, transfers, activities and stays are covered by the cancellation rules in our reservations policy. Goods bought through a marketplace (for example Amazon or eBay) follow that marketplace’s return process.
You have 14 days from the day your order is delivered to ask us for a return. After 14 days we cannot offer a refund or an exchange, except for faulty goods as described under Faulty, damaged or wrong items.
If you change your mind before your order has been dispatched, contact us and we will cancel it and refund you in full, with no restocking fee. Once it has been dispatched, it is handled as a return under this policy.
Please do not send goods to a warehouse without an RMA number, and do not send them to the manufacturer. A parcel without an RMA number cannot be matched to your order and may be refused or returned to you at your cost.
To be accepted for a full refund (less any restocking fee), an item must be:
Unless they arrive faulty, damaged or not as ordered, we cannot accept returns of:
We will tell you the amount and the reason before we process a partial refund.
If an item arrives damaged, is faulty, or is not what you ordered, please tell us within 48 hours of delivery for damage in transit, and within 14 days for anything else, with photos of the item, the packaging and the shipping label. Keep all the packaging until we have finished looking into it.
In these cases:
A manufacturing fault that appears later is handled case by case — contact us and we will help.
For change-of-mind returns we charge a restocking fee of 10% of the price you paid for the items you return — only the returned items, not the rest of your order. It covers inspecting, repacking and restocking the items, and is deducted from your refund. There is no restocking fee when the item is faulty, damaged or not what you ordered, or when you cancel before dispatch.
If you refuse a delivery or do not collect it, and it comes back to us, we treat it as a return: we refund the order value less the original delivery charge, the cost of returning it to us, and the 10% restocking fee. Perishable goods that come back this way cannot be refunded.
When your return arrives at the warehouse, we inspect it and email you to say whether your refund is approved, approved in part, or rejected, and why. This normally takes up to 7 working days after the parcel arrives.
Approved refunds go back to your original payment method within 10 working days. Your bank or card company may take a further 5–10 working days to show it. We refund in the currency you paid; we are not responsible for any difference caused by exchange rates or bank charges.
If a return is rejected, we will offer to send the goods back to you at your cost; goods not claimed within 30 days may be disposed of.
If you have not received your refund, please check your bank or card account again, then contact your card company or bank, as there is often some processing time before a refund is posted. If you still cannot see it, email us (contact us) with your order and RMA numbers.
Please contact us before raising a dispute or chargeback with your card company — we can usually resolve things faster directly.
We replace items that are faulty, damaged or not what you ordered, as described above. For anything else — a different size, colour or product — return the item under this policy and place a new order.
If the item was marked as a gift when it was bought and shipped directly to you, you will receive a gift credit for the value of your return, less any restocking fee.
If the item was not marked as a gift, or the giver had the order shipped to themselves to give to you later, we will send the refund to the giver, and they will be told about your return.
This policy does not affect any rights you have under the consumer law of the country you live in. Where that law gives you more, it applies.
Questions about a return: email us (contact us) or call +94 115 747474.
For delivery times and carriers, see our delivery policy. For our return warehouses, see our warehouses page.
