How do I add a tour to my Lakpura cart?

Navigate to any tour, transfer, or product page on Lakpura.com, select your preferred date or variant, and click the 'Add to Cart' button. The item will appear in your cart, accessible via the cart icon at the top of every page.

Can I book tours and buy products in the same Lakpura order?

Yes. Tours, transfers, and physical products such as teas or spices can all be added to the same cart and checked out in a single transaction. Each item type is handled separately in the confirmation email with relevant instructions.

Does Lakpura offer refunds if I cancel a tour?

Cancellation and refund terms vary by service type and how far in advance you cancel. Generally, cancellations made well before the service date attract a lower or no penalty, while late cancellations may incur a fee. Full terms are outlined on the individual product page and in your confirmation email.

What currency does Lakpura charge in?

Prices are quoted in US dollars by default. Your card issuer will convert the charge to your home currency at the prevailing exchange rate if you pay in a different currency. Some regions may see a local-currency display option on the site.

How long does it take to receive confirmation after checkout?

An automated confirmation email is sent immediately after a successful payment. If you do not see it within five minutes, check your spam or promotions folder. For tours, a Lakpura agent typically follows up within one business day to confirm operational details.

Can I add a special request or dietary requirement through the cart?

Yes. There is a remarks or special requests field at the checkout stage where you can note dietary needs, accessibility requirements, or any other preferences. The relevant guide or service provider will be briefed accordingly before your trip.

Do Lakpura product prices include shipping?

Product prices shown on the site are typically for the item itself. Applicable shipping costs are calculated based on your delivery destination and displayed clearly before the final payment step, so there are no hidden charges at checkout.

Your Cart | Lakpura

Your cart is where your Sri Lanka journey takes shape. Whether you have added a private day tour, an airport transfer, or a selection of Ceylon teas and spices, this page gives you a clear view of everything before you confirm your booking or purchase.

What can I add to my Lakpura cart?

Lakpura's catalogue spans three broad categories, and items from each can sit together in the same cart:

Tours and experiences — day excursions, multi-day itineraries, safari drives, city tours, and activity-based experiences across the island.
Transfers and transport — private airport transfers, inter-city rides, and specialist vehicles for specific routes.
Sri Lankan products — loose-leaf teas, spices, Ayurvedic preparations, and locally produced goods available for direct purchase and delivery.

You can browse Ceylon Tea options, add a city tour, and book a transfer in a single session, then check out once. Each line item shows the date, configuration, and price so you can review everything at a glance.

How does Lakpura's checkout process work?

Once your cart reflects what you want, proceed to checkout to enter your contact details and any special requirements. Payment is processed securely; Lakpura accepts major credit and debit cards as well as select online payment gateways. After payment, a confirmation email is sent promptly with your booking reference and service details.

For tours and transfers, a Lakpura representative may follow up to confirm logistics such as pick-up time and meeting point, particularly for early-morning departures or multi-stop itineraries.

Can I modify or remove items from my cart?

Yes. Use the quantity controls or the remove option next to each line item to adjust your cart before checkout. If you have already completed a booking and need to make changes, contact the Lakpura reservations team directly with your booking reference — the team can advise on amendment or cancellation terms specific to each service.

Are the prices in my cart in US dollars?

By default, prices on Lakpura's platform are displayed in US dollars (USD). The site may offer a currency selector depending on your browser region. Tour and transfer prices typically include applicable government taxes and service charges; product prices may carry separate shipping costs calculated at checkout depending on your delivery destination.

What should I check before I confirm my order?

Before clicking the final confirmation button, it is worth taking a moment to verify the following:

Dates and times — confirm that tour and transfer dates align with your travel itinerary.
Passenger or guest count — many tours are priced per person; ensure the quantity matches your group size.
Pick-up location — for transfers, double-check that the departure point matches where you will actually be staying.
Product quantity and variants — for physical goods such as spices or teas, confirm weights, blends, and quantities are correct.
Special requests — dietary requirements, wheelchair accessibility, or infant seats should be noted in the remarks field at checkout.

Is it safe to pay through Lakpura's website?

Lakpura is a licensed destination management company registered in Sri Lanka, operating under the regulatory framework of the Sri Lanka Tourism Development Authority. The checkout page uses industry-standard SSL encryption. Card details are processed through a PCI-compliant payment gateway and are not stored on Lakpura's servers.

What happens after I complete my purchase?

You receive an automated confirmation email immediately after a successful transaction. For touring services, your assigned guide or driver details are typically shared 24 to 48 hours before the service date. For products, dispatch timelines and tracking information are communicated separately. If you do not receive a confirmation email within a few minutes of payment, check your spam folder or contact Lakpura's support team with proof of payment.

Can I book experiences for a group or a family?

Most Lakpura tour and transfer services accommodate groups of varying sizes, from solo travellers to large families or corporate delegations. Some experiences — such as hot-air ballooning — have specific minimum and maximum participant numbers set by the activity provider. Check the individual product page for group-size guidance, or contact Lakpura to request a tailored group quote before adding items to your cart.