These terms govern every booking you make with Lakpura at www.lakpura.com. Read them before you confirm a booking — by completing a purchase you agree to everything here.
Effective 19 August 2026These terms govern the services you book from Lakpura Leisure (Pvt) Ltd ("Lakpura", "we", "us") through www.lakpura.com. By completing a booking you agree to them. Please read them before you pay.
[[REVIEW: confirm the contracting entity for every product line. The storefront sells tours, transfers, stays and entrance tickets, and `companies` also holds Lakpura Solutions (Pvt) Ltd — if different entities contract for different products, that must be stated here.]]
For some services Lakpura is the supplier. For others — notably accommodation and some activities — we act as an agent, and your contract for the service itself is with the hotel, operator or transport provider who delivers it. Where we act as an agent, that supplier's own terms also apply to you.
[[REVIEW: this distinction is legally load-bearing and must be made accurate per product line. State plainly which of tours, transfers, stays and entrance tickets are principal vs agent.]]
Your booking is a request until we confirm it. A confirmation is sent to the email address you give us and is what forms the contract. Please check it immediately and tell us at once if any detail is wrong.
[[REVIEW: state whether confirmation is immediate/automatic or subject to supplier availability, and what happens if a booking is paid but cannot be confirmed.]]
Prices are shown in the currency you select and include the taxes stated at checkout. Payment is taken through Stripe; we do not handle your card details.
[[REVIEW — THE MOST IMPORTANT SECTION AND THE ONE MOST LIKELY TO BE DISPUTED. It must set out the cancellation windows and the refund due at each, any amendment fee, and how a no-show is treated. These figures must come from the business. Note the refund fields already exist on `tour_orders` (refund_amount, refund_reason, refund_status), so whatever is written here needs to match what staff actually do.]]
Occasionally we or a supplier must change or cancel a service — for example because of weather, safety, road or rail conditions, or circumstances outside our control. Where that happens we will tell you as soon as we can and offer an alternative or a refund.
[[REVIEW: state what you offer — like-for-like alternative, credit, or refund — and whether any compensation beyond the price paid is payable.]]
We strongly recommend comprehensive travel insurance covering cancellation, medical expenses and your personal belongings.
[[REVIEW: state whether insurance is a condition of booking or a recommendation.]]
We are responsible for providing the services you booked with reasonable care and skill. Where we act as an agent, we are not liable for the acts or omissions of the supplier delivering the service.
[[REVIEW — DO NOT PUBLISH A LIABILITY CAP DRAFTED BY AN AI. The limit of liability, the exclusions, and the carve-outs for death and personal injury caused by negligence must be settled with a lawyer. Sri Lankan consumer law and, for EU/UK customers, the package travel rules may both constrain what can be excluded.]]
If something is wrong, tell your guide, driver or hotel at the time so it can be put right on the spot. If it cannot be resolved, contact us at [email protected] or +94 115 747474.
[[REVIEW: state any deadline for raising a complaint after travel.]]
We handle your personal data as described in our privacy policy.
These terms are governed by the law of Sri Lanka, and the courts of Sri Lanka have jurisdiction.
[[REVIEW: confirm. A blanket Sri Lankan jurisdiction clause may not be enforceable against consumers resident in the EU/UK, who can often sue in their own courts regardless.]]
Lakpura Leisure (Pvt) Ltd — [email protected], +94 115 747474.
[[REVIEW: registered office address and company registration number are NULL in the database and must be added.]]