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Frequestly Asked Questions & Answers

At Lakpura we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job. Total customer elation is our goal, and we work tirelessly to ensure that each and every customer is so elated with their experience that they stop conversations to tell others about us.

This page is your guide to Lakpura's Customer Support Services. It has been designed so that you may find the answers to most common questions, easily - without ever picking up a phone. Of course, if you need to speak to an agent, free assistance is available.

For contact information on our customer service and support please click here.

Frequestly Asked Questions:

1. How do I cancel a hotel booking?

There are two easy ways to cancel.
- You can cancel your booking online by sending an immediate request by clicking here or
- Call our Customer Support On +94 11 563992

2. When will I be charged for my booking?

This can vary depending on the hotel and the time of year you are booking. Please pay close attention to the Booking Information and Terms & Conditions provided at the time of booking.

3. What do I need to check in at the hotel?

It's always a good idea to bring your Lakpura Reservation Number. Reservation Number are provided after booking.

In the event that you forgotten to carry your voucher with you, the hotel will have your name on file. If you experience any problems during check-in, please call Lakpura's Customer Support at +94 11 563 9922

4. What should I do if I missed my hotel check-in deadline due to a cancelled flight?

Call Lakpura's Customer Support at +94 11 563 9922 and we will do everything we can to get your trip back on track.

5. Can I make a hotel booking for someone else?

When entering "Guest Information" be sure to use the name of the person who will be travelling. Then, input your details in "Billing Information".

6. What credit or debit cards can I use for hotel bookings?

Accepted credit cards are listed as options when you are about to make your payment. In general, all major credit cards are accepted. If you have additional questions, prefer to fax or call in your card details, or would like to use a card that is not listed, please call Customer Care on +94 11 563 9922

7. Can I cancel my group hotel booking online?

For group bookings, including changes and cancellations, please call +94 11 563 9922.

8. Why are all your Hotels prepaid?

Prepaid reservations allow hotels to extend their deepest discounts. By prepaying your reservation you are assured that the rate paid is secured and that you will not be subject to room rate increases.

The hotel room is charged to your credit card at the time of the booking. Hotels typically collect payment information separately for incidentals such as mini bar, movies and phone calls. Cancellation terms and fees apply to prepaid bookings.

9. If I check out early on a reservation, can I obtain a refund for the nights I did not stay?

Upon arrival and check-in at a hotel, you are responsible for consuming the entire length of stay. No refunds or credits will be issued for any nights reserved, but not consumed.